{"id":1181,"date":"2024-01-11T10:28:12","date_gmt":"2024-01-11T17:28:12","guid":{"rendered":"https:\/\/www.youthimpactogden.org\/?page_id=1181"},"modified":"2024-03-05T12:31:48","modified_gmt":"2024-03-05T19:31:48","slug":"grievance-procedure-and-policy","status":"publish","type":"page","link":"https:\/\/www.youthimpactogden.org\/grievance-procedure-and-policy\/","title":{"rendered":"Grievance Procedure and Policy"},"content":{"rendered":"
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The purpose of this grievance procedure policy is to explain the scope and definition of grievances, and how to report and close a grievance. This policy is applicable for all parents within our program, and can be filed against any of our employees, including management and board members. Youth Impact defines a \u201cgrievance\u201d as a formal program-related complaint,\u00a0 use, and\/or objection made by a parent.\u00a0\u00a0<\/span><\/p>\n Before filing an official grievance complaint, please review the participant and parent code of conduct in case of a misunderstanding of our policies and procedures. We encourage you to resolve minor disputes with your child\u2019s case manager before filing an official grievance complaint.\u00a0\u00a0<\/span><\/p>\n Parents can file grievances when:\u00a0<\/b><\/p>\n Youth Impact understands that every case is different, and this list is always subject to change depending on what is defined in the filed complaint form.\u00a0<\/span><\/p>\n Grievance Procedure:\u00a0\u00a0<\/b><\/p>\n When filing a grievance, parents can report their complaints through our online website (<\/span>htps:\/\/www.youthimpactogden.org\/<\/b>) under the \u201ccontact us\u201d tab. You will then need to follow the link and file your complaint. Once filed, the complaint will be submitted to our HR and management team. From there, contact will be made by our team, and we will move forward with the necessary actions and steps to close your complaint.\u00a0\u00a0<\/span><\/p>\n It is Youth Impact\u2019s responsibility to:\u00a0<\/span><\/p>\n We would appreciate and encourage parents to follow the procedure in place to file a formal complaint and that parents don\u2019t abuse this policy. If failure to do so, complaint may never be closed formally, nor handled in a timely manner. We thank you for keeping our program accountable for being a safe place for your children.\u00a0<\/span><\/p>\n By signing this document below, you understand and have read our grievance procedure and agree to follow the information above.\u00a0 <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1704993764690{margin-bottom: 35px !important;}”][vc_column width=”1\/2″]\n
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